Zaebel

We understand that sometimes finding the perfect fit can be a challenge, which is why we offer free and easy size exchanges for your Zaebel items which we do so via email. Please follow the requirements and steps below to organise an exchange of your items.

Here are the requirements for exchanges: Any refunds or exchanges must be processed within 14 days of receiving the item. We offer one free exchange per order. Additional exchanges will incur shipping costs. Exchanged items must be unused, with tags attached and in their original packaging to be eligible. Used, damaged, soiled or altered items may be rejected and returned to the customer. For your peace of mind, we highly recommend obtaining a tracking number and proof of postage when returning items via the post office.

Here are the steps to follow to submit and exchange of your item: Please email info@zaebel.com your tracking number and item(s) you wish to return. Our customer service team will respond promptly and guide you through the exchange process. Once your exchange request is approved, securely package the item(s) with all original tags and packaging. Ship the package to the address provided by our customer service team. Once we receive the returned item(s) and verify their eligibility, we will process the exchange and send out your replacement item(s) promptly. If you require assistance with your exchange, please email us at info@zaebel.com. If you’ve received an item with defects or if you’ve received the incorrect item entirely (such as the wrong size, colour or product), we sincerely apologise and wish to assist you with resolving this as soon as possible. Please email us at info@zaebel.com for prompt assistance by our customer service team.