Penelope RED

Refunds of Made To Order Garments

We do not offer refunds unless the garment has a fault or there has been a mistake. Please contact us, using the enquiry button on the store page within 7 days of receiving your order with a valid reason and photos for the return of your order.

All sales are final and once an order is placed, our garments are made to order and we do not offer refunds or exchanges. Refunds are not given if you change your mind.

We take great care in photographing our garments and ensuring that the colour represented on our website is as closely matched to the finished product as possible. However, not all screens are created equal and cannot ensure that the garments you receive will be exactly the same as what you see on your computer or device. Please follow all care instructions on the care labels sewn into each garment to ensure longevity out of your garment.

Refunds are processed within 7 days of reviewing your returned item if it is deemed refundable. All refunds are made at the discretion of Honey & Rose Designs. You will also be responsible for paying for the shipping costs for returning your item.